Accessing Your Medical Records

You have the right to access data we hold on you free of charge (a Subject Access Request). You can find more information about how we use your medical records here.

We encourage patients to sign up to online service Patient Access where you can also access your medical records on your smartphone, PC, laptop or tablet.

 You can find more info here

If you or your representative wish to request a physical copy of your records, then please contact our administration team who will be able to assist. We will need written consent for this and the usual time taken to provide a copy of your computerised records is approximately 28 days.

Subsequent SAR requests may be subject to an administration charge.

If you’ve never been registered for online access, or you do not have access to your medical records part of the service, please call our patient services team. We can issue you with access codes or update your access to include medical records.
You can view your results, allergies, vaccinations records, most important medical information and documents. If you require to see more (for example full records, or what doctor has written in the consultation), you need make a request in writing and email our patient services team. Your GP will review your records and will authorise the access for you.
Once your access is authorised, you will be able to view, share, download or forward your records.

If you would like copies of your health records you can apply for a Subject Access Request. In accordance with the General Data Protection Regulation, patients (data subjects) have the right to access their data and any supplementary information held by Waterloo Health Centre; this is commonly known as a data subject access request (DSAR).

Data subjects have a right to receive:
Confirmation that their data is being processed
Access to their personal data
Access to any other supplementary information held about them

You can make your application at the practice or via our online form: