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t: 020 7928 4049 e: lamccg.waterloohcreception@nhs.net

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  • Our Services
    • NHS GP Services
    • Travel Clinic Services
    • Medical Examinations & Reports
    • Accessing Your Medical Records
  • Opening Hours
    • When we are closed
  • Register with us
    • Moving Home
  • Appointments
    • Video Group Consultations
    • Contact a GP- e-consult or telephone access
    • Nursing Appointments
    • Travel Clinic Services
    • North Lambeth Hub
    • Self Care & Minor Illness
  • Patient Online 24/7
    • Go Online
      • Patient Online
      • i Patient
      • NHS App
  • Prescriptions
    • Repeat Prescriptions
    • Electronic Prescriptions Service
  • Contact
    • Comments
    • Moving Home
  • Who We Are
    • Our Clinical Team
      • Mean GP Earnings
    • Our Nursing Team
    • Our Patient Services Team
  • Patient Groups
    • Carers
    • Families & Children
    • Older Persons
    • People experiencing Mental Health Problems
    • People with Long Term Conditions
    • Vulnerable People
  • What Patients Say
    • NHS Friends & Family Test
    • Feedback and Patient Participation Group
  • Your Privacy
    • National Data Opt-Out
    • Privacy Notices
    • Summary Care Records
    • Local Care Records
  • Organ Donation
  • Accessibility
  • Payment
  • Policies
  • Flu Clinics 2020/2021
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Accessibility
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Accessibility Statement

How we will meet the standard

We want to ensure equity of access for all of our patients at Waterloo Health.

We will endavour to meet the NHS England Accessible Information Standard for those on request. We will acheive this by:

  • Ensuring our staff have access to awareness training on communication issues
  • Check any communication needs that patients may require when they are seen and when they register
  • Ensuring we provide the following:
    • On Forms & Information
      • Large format, and where possible alternative language options
    • On our website
      • Large print, and contrast options for visual impariment
      • Language Translation options
      • Links to resources (see below)
    • In face to face communication
      • We will record your communication preferences
      • Availability of a hearing induction loop for those with a T enabled hearing aid
      • Access to interpreters on request including BSL where available
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