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Our Patient Services Team

Ms Rona SIAN

Business Practice Manager

Mrs Eileen MARRINER

Senior Clinical Administrator

Miss Audrey DE SOUZA

Lead Patient Services Administrator

BBC News – Health

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Munchausen by Internet: Are some influencers faking illnesses for fame, money and attention?
Covid: WHO calls for booster pause to vaccinate poorer nations
WHO chief says it would allow at least 10% of the population in every country to be vaccinated.

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Our Services
Opening Hours
- When we are closed
Register with us
- Moving Home
Appointments
Patient Online 24/7
- Go Online
Prescriptions
- Repeat Prescriptions
- Electronic Prescriptions Service
Contact
- Comments
- Moving Home

Who We Are
Patient Groups
What Patients Say
- NHS Friends & Family Test
- Feedback and Patient Participation Group
Your Privacy
Organ Donation
Accessibility
Payment
Policies
Flu Clinics 2020/2021

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Accessibility

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Accessibility Statement

How we will meet the standard

We want to ensure equity of access for all of our patients at Waterloo Health.

We will endavour to meet the NHS England Accessible Information Standard for those on request. We will acheive this by:

Ensuring our staff have access to awareness training on communication issues
Check any communication needs that patients may require when they are seen and when they register
Ensuring we provide the following:
- On Forms & Information
  - Large format, and where possible alternative language options
- On our website
  - Large print, and contrast options for visual impariment
  - Language Translation options
  - Links to resources (see below)
- In face to face communication
  - We will record your communication preferences
  - Availability of a hearing induction loop for those with a T enabled hearing aid
  - Access to interpreters on request including BSL where available