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Our Patient Services Team

Ms Rona SIAN

Business Practice Manager

Mrs Eileen MARRINER

Reception Team Manager

Mr Andres PICO – VARGAS

Senor Admin Coordinator

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Who We Are
Patient Groups
What Patients Say
- NHS Friends & Family Test
- Feedback and Patient Participation Group
Your Privacy
Organ Donation
Accessibility
Payment
Policies
Flu Clinics 2021/2022
Medication requests
NHS App / Patient Access
Sick Notes & Letters
Self Referrals
Register with us
Opening Hours
Appointments
Contact
Our Services
Pride in Practice

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Accessibility

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Accessibility Statement

How we will meet the standard

We want to ensure equity of access for all of our patients at Waterloo Health.

We will endavour to meet the NHS England Accessible Information Standard for those on request. We will acheive this by:

Ensuring our staff have access to awareness training on communication issues
Check any communication needs that patients may require when they are seen and when they register
Ensuring we provide the following:
- On Forms & Information
  - Large format, and where possible alternative language options
- On our website
  - Large print, and contrast options for visual impariment
  - Language Translation options
  - Links to resources (see below)
- In face to face communication
  - We will record your communication preferences
  - Availability of a hearing induction loop for those with a T enabled hearing aid
  - Access to interpreters on request including BSL where available