-In order to protect the local community from the spread of coronavirus (COVID-19), we are changing how we do things slightly based on the latest national guidelines. We already run a telephone triage system for you to book doctors appointments. We will be turning off online booking of appointments so that all patients can be triaged on the phone prior to attendance.
-For all matters, rather than coming into the practice, please phone us instead. Our reception team will be operating a standard screening protocol when you call the surgery:
– They will ask you if you have any symptoms suggesting coronavirus- new cough and/ or temperature.
– They will ask you for the reason for your call. Where possible please try to help them by giving them as much information as possible, as this will help them speed up your clinical care.
– For routine repeat prescriptions, routine medication reviews, requests for blood tests and requests for medical letters or sick notes – please use patient access or the NHS app.
-If you come to the surgery, you will find that the front door is closed so we can screen possible cases of coronavirus. Please ring the bell and the staff will speak to you on the intercom before letting you into the building.
-Everyone who is deemed safe to enter the premises will have their temperature taken at the front door by our reception team. To ensure the safety of our staff and other patients, please can you be wearing a face mask or face covering when entering the premises.
-While access to the building is restricted, we remain open and we continue to provide our usual full range of medical and nursing services. However, in order to minimise the risk of spreading the virus among our community, we will conduct as much of our care as possible by phone.
We thank you for your co-operation.
We are a GP Led organisation providing NHS and Travel Services to the people of Waterloo