Book an Appointment

How To Book An Appointment

So we can provide a safe and responsive service, we offer appointments online, by telephone or via video call. If a face-to-face appointment is needed you will still be seen in person by a GP.

Telephone appointments are not suitable for everyone and if you need a physical examination or blood test, for example, we will ask you to come in.

You may be provided a consultation with any one of our healthcare team which best meets your needs. This may include a GP, Nurse, Health Care Assistant, Pharmacist or First Contact Physiotherapist.

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Self Care Advice

You can often sort your own health issues without needing to see us

If you have a non-urgent condition you can use The NHS website, Patient Access or the Health & Care Video Library. Alternatively, you can call 111 if you are worried about your health.

We also have some great resources in our Self-Help Centre for information and support groups.

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Speak to a Pharmacist

Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.

Pharmacy Logo

Pharmacy & Self-Care

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

Locate your local Pharmacy

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For a Telephone Appointment

Please call the surgery phone on 020 7928 4049 on the day between 8.00am - 4.00pm.

We operate a Total Telephone Triage system alongside online consultations. When you want to make a telephone call with a GP you ring on the day between 8.00am and 4.00pm.

The doctor will ring you back, usually within 1 hour (our current average is 42 minutes) to discuss your problem and set up a video call if necessary.

If we can help you without disrupting your day, we will. If it is something that needs a face-to-face assessment, we’ll arrange a time with you, usually on the same day, in compliance with current Covid restrictions.

If you want more information, please speak to the Patient Services Team.

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For Online Consultation use AccuRx

If you need some GP advice or a callback, feel free to use our online AccuRx service

Guarantees you a response by the end of the next working day! Find information about AccuRx.


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Out of Hours for a Non-Urgent Clinical Problem

Please contact NHS 111 via telephone or by going to NHS 111 Online.

NHS England

Call 111 when it's a concern, but less urgent than 999.

The NHS non-emergency number.

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.


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Life Threatening - Go to A&E

If you or someone you know has a life-threatening condition, such as loss of consciousness, a sudden confused state, chest pain, breathing difficulties etc, you should call 999

In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening