Accessible Information Standard

The accessible information standard tells organisations how they should ensure that disabled patients/service users and, where appropriate, carers and parents. receive information in formats that they can understand, and that they receive appropriate support to help them to communicate. 

For more information visit NHS England here.


How We Will Meet The Standard

We want to ensure equity of access for all of our patients at Waterloo Health.

We will endeavour to meet the NHS England Accessible Information Standard for those on request. We will achieve this by:

  • Ensuring our staff have access to awareness training on communication issues
  • Check any communication needs that patients may require when they are seen and when they register
  • Ensuring we provide the following:
    • On Forms & Information
      • Large format, and where possible alternative language options
    • On our website
      • Large print, and contrast options for visual impairment
      • Language Translation options
      • Links to resources (see below)
    • In face-to-face communication
      • We will record your communication preferences
      • Availability of a hearing induction loop for those with a T-enabled hearing aid
      • Access to interpreters on request including BSL where available
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Disability Access

Waterloo Health Centre is located on the ground floor with step free access from the street. To support disabled access to the premises we have a ramp to the front door, an accessible WC and staff are trained and ready to support patients needing assistance. Motorised scooters are allowed in the practice.

Disabled Parking

Unfortunately, we do not have any onsite parking, however, there is limited parking on Lower Marsh and Upper Marsh.

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Image of blind lady

Blind/Partially Sighted

If you or your family members are blind or partially sighted we can give you a CD or large print of our Practice leaflet upon request. Please ask our staff for further information.

For more advice and support for blind people please visit the following websites:

Image of dog helping blind lady walk

Guide Dogs

Guide dogs are welcome at the Practice but we ask that you be aware of other patients and staff who may have an allergy or fear of dogs.


Please visit the guide dog website for further information.