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Accessibility
Accessible Information Standard
The accessible information standard tells organisations how they should ensure that disabled patients/service users and, where appropriate, carers and parents. receive information in formats that they can understand, and that they receive appropriate support to help them to communicate.
For more information visit NHS England here.
How We Will Meet The Standard
We want to ensure equity of access for all of our patients at Waterloo Health.
We will endeavour to meet the NHS England Accessible Information Standard for those on request. We will achieve this by:
- Ensuring our staff have access to awareness training on communication issues
- Check any communication needs that patients may require when they are seen and when they register
- Ensuring we provide the following:
- On Forms & Information
- Large format, and where possible alternative language options
- On our website
- Large print, and contrast options for visual impairment
- Language Translation options
- Links to resources (see below)
- In face-to-face communication
- We will record your communication preferences
- Availability of a hearing induction loop for those with a T-enabled hearing aid
- Access to interpreters on request including BSL where available
- On Forms & Information
Disability Access
Waterloo Health Centre has step free access and the main reception is located on the ground floor. Several of the consultation rooms are based on the first floor. Although there is no lift at the practice, we do have a treatment room available on the ground floor for patients who are unable to use the stairs. This room is kept free throughout the day and can be booked when you arrive. Just let our reception team know when you check in, and they’ll be happy to arrange for you to be seen downstairs.
Disabled Parking
Unfortunately, we do not have any onsite parking, however, there is limited parking on Lower Marsh and Upper Marsh.
Blind/Partially Sighted
If you or your family members are blind or partially sighted we can give you a CD or large print of our Practice leaflet upon request. Please ask our staff for further information.
For more advice and support for blind people please visit the following websites:
Loop System
We have a loop induction system at Reception to assist the hearing impaired. For more information on the loop hearing system visit Hearing Link website.
Guide Dogs
Guide dogs are welcome at the Practice but we ask that you be aware of other patients and staff who may have an allergy or fear of dogs.