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Zero Tolerance Policy
We all have bad days, and when we feel ill we may feel 'down' and a little more irritable than normal. All our staff are here to help you.
Reception staff are following procedures that help the practice to function efficiently.
Staff have the right to work in a safe and secure environment and we, as employers, have the legal responsibility to provide that safe and secure environment.
The practice will not tolerate:
- Verbal abuse to staff which prevents them from doing their job or makes them feel unsafe.
- Threats of violence or actual violence to a GP or a member of his or her staff.
The GPs have the right to remove from their list with immediate effect any patient who behaves in the above manner.
Our Commitment to Preventing Sexual Harassment
Waterloo Health Centre is committed to providing a safe, respectful and inclusive environment for all staff, patients and visitors. We have a zero-tolerance approach to sexual harassment and all forms of bullying, discrimination and victimisation. We are committed to taking appropriate steps to prevent harassment, promote dignity and respect at work, and ensure that any concerns raised are taken seriously and addressed promptly and fairly.